Insurance & certification
Evidence that survives a loss adjuster, a trustee meeting and a neighbour dispute.
A leak claim rarely fails because of the water. It fails because nobody can prove where the water came from, or which line was responsible. Our reports close that gap.
REYDS field instrumentationInside the report
Six sections, in the order an adjuster reads them.
Scope and method
Which systems were isolated, which instruments were used, and why that method was appropriate for the reported loss.
Photographic evidence
Dated photographs of the visible symptoms, the thermal images, and the failure point once exposed.
Readings and measurements
Pressure test results before and after, moisture content at the affected areas, and meter movement with times.
Finding and causation
A plain statement of what failed, where it sits, and whether the cause is age, installation, ground movement or impact.
Repair certification
Confirmation that the repair was pressure-tested and reinstated, with the date and the technician responsible.
Responsibility statement
For shared walls and sectional title: which line failed and whose responsibility it falls under, per the scheme’s rules.
Claim flow
From the first phone call to a certified repair.
You report the loss
Call us or send the form. We confirm whether it sounds like a covered event or a maintenance issue.
We attend and investigate
Non-invasive detection on site, with readings and photographs taken throughout.
Report issued
The written report is delivered within one working day of the investigation — often the same day.
You claim, we repair
Submit the report to your insurer or broker. Once authorised, we repair and certify the work.
Report turnaround
One working day
Standalone report fee
From R850
Included with
Any full investigation
Report and claim questions
Most South African insurers and loss adjusters accept a report that documents method, readings, photographs and a clear finding. We write to that standard and will speak directly to your adjuster if they need clarification on the detection method.
Direct line
Claim already logged?
Send us the claim reference and your insurer’s name. We will format the report to suit them.