Pricing
You should know what the investigation costs before we ring the bell.
Indicative starting rates for Pretoria East. Every property is quoted before work begins, and nothing is opened or repaired without your approval.
Diagnostic Callout
The standard first visit for a suspected hidden leak in a house, townhouse or cluster unit.
- Meter, pressure and zone testing
- Acoustic survey of accessible pipe runs
- Thermal scan of the suspected area
- Failure point marked on the surface
- Verbal finding plus written summary
Typical duration 60–90 minutes.
Estate Home Survey
A full-property audit for larger estate homes, golf estates and multi-bathroom cluster units.
- Everything in the Diagnostic Callout
- Irrigation zones and pool plant room tested
- Geyser and hot-water line inspection
- Thermal sweep of all wet walls
- Photographic report suitable for insurance
Recommended before a claim or a sale.
Emergency Response
Active leak, water running where it should not, or a meter that will not stop.
- Priority dispatch, 24/7 including public holidays
- Immediate isolation and damage limitation
- Full detection on arrival
- Temporary repair to stop the loss
- Report for your insurer
Average Pretoria East arrival: 40 minutes.
All rates are indicative starting prices for properties within the 17 priority suburbs and exclude parts and materials. Travel beyond Pretoria East, additional buildings on a smallholding, and repeat visits are quoted separately before any work starts.
Add-on investigations
Specific systems, priced on their own.
Add these to a callout, or book them on their own if you already know which system is losing water.
What insurers usually cover
Most South African household policies cover the resulting water damage and, on many policies, the trace-and-access cost of finding the leak. The repair to the pipe itself is often covered separately or excluded — your broker or loss adjuster decides. Our report is written so that conversation is short.
What happens if we cannot find it?
On a confirmed loss we stay until the failure point is located — that is the job. If the test proves there is no loss on the property, you get a written finding saying so, which is exactly what you need to take up a municipal or meter dispute.
Payment and estates
EFT or card on completion, with a tax invoice. For body corporates and managing agents we invoice the scheme, and for insurers we invoice the policy holder or the adjuster as instructed.
Direct line
Fixed fee, confirmed in writing.
Tell us the suburb and the symptom. We will quote the callout before we schedule it.